Respond Faster to Shower, Floor, Backsplash, and Tile Remodel Leads.
Capture shower, floor, backsplash, repair, and remodel tile leads automatically. Track design selections, manage install schedules, coordinate with GCs, send invoices, request reviews, run campaigns, and see your entire tile business from one dashboard.
What Tile Companies Struggle With
These problems cost you real money every single week. Most tile owners just accept them as part of the business.
Design Selection Delays Stall Projects for Weeks
Customers take weeks to pick their tile. They visit three showrooms, browse Pinterest for hours, and cannot commit. Without follow-up that sends options and checks in, they finalize their selection and hire whoever is available, not whoever quoted first.
Subfloor Issues Change the Scope Mid-Job
You quoted a straightforward tile install but the crew pulls up old flooring and finds cracked slab, uneven plywood, or water damage underneath. Without a system to handle change order communication quickly, the customer feels blindsided and the job stalls.
Bathroom Remodel Timelines Are Unforgiving
A bathroom can only be out of commission for so long. Delays in scheduling mean unhappy customers using their neighbor shower. Without tight coordination and proactive communication, projects drag on and reviews suffer.
Installers Cannot Answer With Mortar Setting
Your guys are on their knees with a wet saw running and mortar setting. Phone calls are not happening. Every unanswered call during the workday is a lost project or a frustrated GC.
GCs Need Subs Who Confirm Fast
Builders and remodelers need tile set on a specific day. If you do not confirm availability within hours, they call the next name on their sub list. Without fast response, you lose recurring builder relationships.
What ServicePulse AI Does for Tile Companies
One command center for leads, operations, marketing, AI, invoices, reviews, and reporting. Everything your tile business needs to grow.
Lead Capture
- Missed-call text-back can respond quickly to tile customers through configured workflows.
- Web forms, connected lead sources, and referrals flow into one inbox where configured.
- AI-assisted workflows can collect job details and support booking where enabled.
Operations
- Dispatch board shows jobs, crew, and status where operations modules are enabled (Scale+).
- Automated reminders can help reduce no-shows where configured.
- Invoices, estimates, and payments tracked where modules are enabled.
Growth/Marketing
- Review request workflows can trigger after completed tile jobs where enabled.
- Reactivation campaigns available in Command Center or through scoped Stoke Media services.
- Seasonal campaigns, referral programs, and email workflows available by plan or scope.
Visibility
- Dashboard with KPIs based on connected data: leads, jobs, revenue, reviews.
- See which lead sources produce tile opportunities where tracking is configured.
- Reporting available by plan. Executive dashboards in Command Center+.
AI
- AI-assisted workflows can support calls, texts, and lead response where enabled by plan.
- Configurable for tile terminology and common customer questions.
- Escalates emergencies to your team based on configured rules.
A Day in the Life with ServicePulse
Here is exactly what happens when a tile lead comes in.
Homeowner wants a new tile shower
Their old fiberglass shower surround is cracking. They want a full tile renovation with a niche and bench.
AI qualifies scope and timeline
The system asks about shower size, whether it includes a bench or niche, tile material preference, and when they want the work done.
In-home consultation scheduled
A consultation visit is booked to measure, discuss design details, and provide a firm quote.
Design follow-up with tile options
After the consultation, the system sends tile options and design inspiration based on what was discussed.
Installation scheduled with prep instructions
Once approved, installation is booked with instructions on bathroom prep, including removing personal items and planning for no shower access.
Tile KPIs at a Glance
Sample metrics showing the kind of data your dashboard would display once connected.
Demo data shown. Your dashboard reflects your actual business numbers.
How Stoke Media Helps Tile Companies Get Found
ServicePulse does not just catch leads. Stoke Media, our in-house agency, helps you generate them.
Bathroom renovation campaigns targeting homeowners in homes 15+ years old with original builder-grade tile.
Kitchen backsplash campaigns positioned as an affordable kitchen upgrade with dramatic visual impact.
Builder partnerships for new construction tile work in kitchens, bathrooms, and entryways.
Outdoor tile campaigns: "Upgrade your patio or pool deck with durable porcelain tile."
Design trend campaigns showcasing popular tile patterns like herringbone, subway, and large-format.
Reactivation sequences for homeowners who received a tile estimate but never booked, recovering projects that stalled in design selection.
What Your Customers Experience
A real example of how our AI handles a tile inquiry.
Fast response workflows · After-hours coverage where enabled · Human escalation when needed
Mobile App for Your Crew. Portal for Your Customers.
Your techs see their schedule and update jobs from the truck. Your customers see their appointments, invoices, and job history online.
Mobile App
- View and update job status from the field.
- See today's schedule, customer info, and job notes on your phone.
- Upload photos from the job site. They attach to the customer record automatically.
- Techs get push notifications when new jobs are dispatched.
- Clock in, clock out, and log hours from the app.
Customer Portal
- Customers log in to see appointment details, tech name, and arrival window.
- View and approve estimates online. No printing, no scanning, no faxing.
- Pay invoices from the portal with a credit card or ACH.
- See job history, uploaded photos, and warranty info in one place.
- Request service or schedule follow-up work directly from the portal.
Tile FAQ
Common questions from tile company owners.
Many tile projects stall because the customer has not picked their tile yet. The system can send follow-up texts with design inspiration, popular options, and links to tile showrooms based on your configuration. This keeps the project moving and helps the customer come back to you when they are ready to commit.
Yes. GCs can get their own communication thread with project details, scheduling, and status updates. The system helps ensure your tile crew is confirmed and ready for the scheduled date so the remodel stays on track.
When your crew discovers subfloor issues during demo, the system can help communicate the change order to the homeowner with photos and an updated quote. This keeps the project moving instead of stalling while you play phone tag about unexpected scope changes.
Yes. After a tile install, you can send an invoice directly from the platform. Customers can pay online through the customer portal with a credit card or ACH, depending on your setup.
Yes. The dashboard shows shower tile leads, floor tile leads, backsplash leads, repair leads, open estimates, installs scheduled, open invoices, and reviews requested.
We also serve:
HVAC · Plumbing · Roofing · Electrical · Concrete · Foundation Repair · Painting · Excavation · Landscaping · Pest Control · Pool Service · Garage Doors · Fencing · Flooring · Septic · Irrigation · Tree Service · Gutters · Siding · Insulation · Solar · Fire Protection · Glass · Welding · Drywall · Tile · Masonry · Decks · Remodeling · General Contracting
Stop Losing Tile Jobs to Missed Calls, Weak Follow-Up, and Scattered Tools
Every slow response, forgotten estimate, and disconnected tile lead can create an opening for a competitor. Start by finding where your tile business may be leaking revenue.